If you are a provider of disability services, it is crucial to have a service agreement in place with your clients. A National Disability Insurance Scheme (NDIS) service agreement is a legal contract between a provider and a participant that outlines the services to be provided, the cost of the services, and the responsibilities of both parties. In this article, we will provide an example of an NDIS provider service agreement.
The agreement should begin with an introduction that identifies the parties involved, their respective roles, and the purpose of the agreement. For example:
This NDIS provider service agreement is entered into by [Provider Name], referred to as the “Provider,” and [Participant Name], referred to as the “Participant.” The agreement is designed to outline the services to be provided by the Provider, the cost of those services, and the responsibilities of both parties.
The agreement should outline the services to be provided by the Provider, including the frequency of those services. For example:
The Provider will provide the following services to the Participant:
– Specialist disability support services, including but not limited to personal care, transportation, and household tasks.
– Support coordination, including but not limited to developing and implementing support plans, liaising with other service providers, and helping the Participant access community services.
– Other services as agreed upon by both parties.
The services will be provided [frequency of service], with any changes to the schedule agreed upon by both parties.
The agreement should clearly outline the cost of services and how payment will be made. For example:
The cost of services provided by the Provider is [cost per hour], which includes all applicable taxes. Payment will be made by the NDIS directly to the Provider in accordance with the NDIS Price Guide. The Participant is responsible for paying any gap fees or fees not covered by the NDIS.
The agreement should outline the responsibilities of both parties, including any obligations the Participant must meet to receive services. For example:
The Provider`s responsibilities include:
– Providing the services outlined in this agreement in a professional and timely manner.
– Maintaining appropriate qualifications and insurance coverage.
– Complying with all relevant laws and regulations.
The Participant`s responsibilities include:
– Providing accurate and up-to-date information about their disability and support needs.
– Providing access to their NDIS plan and information about any changes to their plan.
– Respecting the Provider`s time and scheduling services accordingly.
The agreement should outline the circumstances under which the agreement may be terminated by either party. For example:
Either party may terminate this agreement with [notice period] written notice to the other party. The Provider may terminate this agreement immediately if the Participant engages in any behaviour that is violent, threatening, or abusive towards the Provider or their staff.
Having a service agreement in place is essential for any NDIS provider. It ensures clear communication between the provider and participant, outlines responsibilities, and provides a basis for resolving disputes. The above example of an NDIS provider service agreement is just one of many possible templates that can be used. It is important to work with legal counsel to ensure the agreement complies with all relevant laws and regulations.