Mystery Shopping

 

Our Mystery Shopper provides a detailed report on the customer experience in order to assist you understand how effectively your front line staff provide customer service.

This is a great opportunity to get honest feedback from shoppers and to make you aware of any areas of your business that may need to improve.

What we do

With over 10 years’ experience in retail and nearly as many years’ experience working as a mystery shopper providing Mystery Shop reports for companies such as Argos, PC World, TopShop, Marks and Spencer and Miss Selfridge to name but a few, we can provide tailored reports on how your staff and shops are performing in providing customer service.

Our Mystery Shoppers are real consumers who are chosen to fit in with your typical customer demographic and replicate your customer experience including the purchase and return of products.

Mystery shopping reports can provide a valuable research tool in how customers perceive the service you provide as well as measuring the quality of your service.

Where to find out more

If you are interested in working with us as a shopper or you are a company that would like us to visit your store.

Please feel free to get in touch with us below.

For more information or to request information about our Mystery Shopping service please contact us.

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